Terms & Conditions

Minimums

Screen Printing – Multiple print locations allowed (front, back, sleeves). 100-piece minimum. 1-8 colors.

Embroidery – Multiple locations allowed. 100-piece minimum. Priced per 1000 stitches.

Digital Transfers — Multiple locations allowed. 50-piece minimum. Priced by size. 

Turnaround

Standard turnaround time is calculated in business days from order confirmation, not including shipping. Order confirmation consists of three steps: quote approval, payment in full, and art approval. Complex orders and finishing services may increase turnaround time. All orders include free UPS ground shipping.

Screen printing: 10-15 business days

Embroidery and digital transfers: 15-20 business days

Please let us know in advance if you have a specific deadline. Rush orders may be accepted based on current production schedule; fees and expedited shipping charges apply.

Payment Terms

We accept credit cards and checks. All sales of custom products are final and non-refundable. Payment in full is required to place an order. Additional fees including but not limited to, art design, garment cost, and rush shipping may be added to your quote after approval. All additional costs will be discussed in advance. Payment of the remaining balance is due prior to shipment.

Artwork Approval

Artwork must be submitted in 300 DPI or vector format and sized to the desired print size. Magnetic Merch will not be responsible for poor quality printing due to poor quality artwork. We have graphic designers on staff to assist and recommend changes to improve your final product.

All artwork is approved through an online portal and digital mockup that will be sent via email. Artwork must be checked for spelling, color, sizing, quantity ordered, placement and accuracy by the customer. This is very important because it is how your garments will be printed. Magnetic Merch is not responsible for issues with art files including misspellings, errors, etc. We will do our best to catch issues in advance, but we may not see them all.

Magnetic Merch will not accept responsibility for corrections requested after art approval.

Placement

Standard placement for art that has no specification is 2” to 3.5” down from the bottom seam of the collar depending on the height of the artwork.

Although the printers at Magnetic Merch have years of experience, each garment is loaded by hand onto the press and subject to variance. If you request your artwork to be printed 2” down from the collar, we will do our best to make sure each shirt hits the mark, but not all shirts will be exact. There is no way to efficiently measure each shirt, so placement may be off by as much as 0.5” in any direction. This will not be considered a misprint and Magnetic Merch will not reprint or refund these shirts. 

Zippers, Pockets & Seams

Magnetic Merch uses advanced, automatic printing machinery, nevertheless inconsistencies may occur in registration and ink coverage when printing over zippers, pockets, seams, or any other uneven surfaces. Magnetic Merch will not be responsible for these inconsistencies.

Item Stock

Most items we suggest maintain adequate stock levels, however some specialty items have a potential for stock issues. Garments are ordered after your order is placed and we cannot guarantee their availability. In the event of stock issues, we will provide comparable replacement options for review and approval prior to production. Out of stock or back ordered items may result in delays.

Cancellations

Cancellations made after quote approval and payment will be subject to a 30% restocking fee plus any additional fees required to cover services rendered. Cancellations will not be accepted once an order moves to production or the garment has been embellished or manipulated.

Quality Commitment

We value our customers and work hard to confirm that every order that leaves our facility is correct. It is the responsibility of the customer to review products for quality upon receipt. There is a 72-hour window (industry standard) from order receipt to notify us of any issues. Claims should be submitted to info@magneticmerch.com

Magnetic Merch will not be responsible for errors with an order when notified after 72 hours of customer receipt.

Magnetic Merch is not responsible for under-runs or spoilage up to 3% on orders of 100 pieces per design, and up to 10% on orders of less than 100 pieces per design.

If Magnetic Merch is determined to be responsible for errors with an order (ex: order printed differently than the approved mock-up), we will gladly accept responsibility and reprint the items in excess of the spoilage rate at no charge. A minimum of 12 pieces is required for a reprint. We do not offer refunds.

Defective items will need to be returned to the facility (UPS labels will be provided) prior to reproduction. Magnetic Merch is not responsible for any items sold or given away prior to returning the order.

Social Media

We want to share our great work with the world and will sometimes choose to show your work on our Instagram, Facebook, website, etc. Unless otherwise noted per order we reserve the right to share your work online and other outlets.  

Magnetic Merch will never share print ready artwork, vector files, or any other assets that could be reproduced elsewhere.

Creative Services

Magnetic Merch artists can create a t-shirt design for you; this is billed as graphic design at an initial hourly rate with subsequent time required billed in half hour increments. On average, an hour of graphic design includes creating one design with one to two rounds of revisions.

Unless otherwise agreed upon, artwork created by Magnetic Merch will be considered intellectual property and may only be reproduced at Magnetic Merch. If you would like to use the artwork elsewhere, please notify us at info@magneticmerch.com and we can draft a contract agreement.